Delivery Policy  
 
Same Day Delivery
Orders Monday - Friday:
Orders must be received before 2:00 p.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day.

These cut off times do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas.

Orders Saturday:
Orders must be received before 10:00 a.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day business day.

These cut off times do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas.

Orders Sunday and Public Holidays:
We are unable to make deliveries on Sundays and Public Holidays. Deliveries requested on this day will be delivered the following business day.

International Orders:
For all international orders please call us directly.

Same Day Delivery Exclusions:
There are some locations due to their remoteness that cannot be guaranteed for same day delivery. If this is the case, Teleflora will notify you with alternative delivery options. Most same day deliveries require a 3 hour turn around. While we will try our best, we cannot guarantee delivery to hospitals, businesses and funeral services without a minimum 3 hours notice.

Delivery Times:
While Teleflora offers customers the opportunity to nominate a preferred time of delivery (i.e. AM, PM or ASAP) it is not possible to guarantee that these times will be achieved. Teleflora uses a network of local florists around Australia to deliver flowers so that customers receive the freshest possible gift. Consequently, there are often local reasons why an order can not be delivered within your preferred time frame (for example, courier delivery times).

If the flowers are for a timed event (for example, a funeral), the florists will do their best to assist. However, Teleflora strongly recommends that you provide us with an alternative address so the flowers can be delivered elsewhere if too late for the timed event.

We do not guarantee delivery to the following timed events:
  • Funerals
  • Wedding Receptions
  • Parties
  • Functions
Delivery Areas:
A local delivery fee is added to each order, for each address. Delivery of orders to rural route addresses, secured buildings or cemeteries cannot be guaranteed. We do not deliver to PO BOX or LOCKED BAG addresses.

At Teleflora we try our best to ensure your flowers are delivered on time to the right location. Unfortunately, Teleflora cannot offer same day delivery or deliver to some locations due to their remoteness. Some deliveries may be required to be collected from the nearest town or depo, if this is the case the recipient will be notified. We cannot guarantee delivery to the territorial islands of New Zealand.

We do not guarantee delivery to the following places:
  • Hospitals (especially Intensive Care Units)
  • Army, Airforce and Naval Bases
  • Ships
  • Jails
  • Secure Buildings
  • Hotels
  • Mines
We apologise for any inconvience but delivery to these areas and facilities is very difficult.

More Information:
For more information please visit our Frequently Asked Questions